Shipping policy

Shipping – Vertwall Wood Panels offers free shipping to all 50 states. We have 2 different shipping methods based on quantity ordered. 

1. UPS Ground – VW240 panels, this will ship via UPS Ground within 1-2 business days. 
   1. Tracking Info will be provided. 
   2. In the event of damage, we will require photos of the damage to file a claim with UPS. 
   3. Damage must be sent within 24 hours of delivery to receive a replacement or refund for damage.
2. LTL Freight – VW300 panels, we ship LTL freight within 1-3 business days. (4-14 Day Delivery)
   1. Our panels come individually boxed for added protection and are then secured onto a pallet for safe transport. Tracking info will be provided. 
   2. LTL freight is always curbside delivery. 
   3. VW300 Panels can only ship LTL freight. There is a 5 panel quantity minimum for orders to ship.
   4. VW300 Panels are longer than the standard liftgate, so a liftgate will not be provided. It is the customers responsibility to have people to assist with unloading VW300 panels from the freight truck.
   5. If delivering to a residential address, the freight carrier will call to schedule a delivery appointment. The delivery will include a liftgate for safe unloading. 
   6. IMPORTANT – Any damage must be noted on the delivery receipt. If you notice any damage, please mark on the receipt as “damaged”.
      1. Please contact us immediately at info@woodpanelsusa.com if you notice any external damage during transit.   
      2. Vertwall Wood Panels will provide a replacement or refunded only if damage is marked on the delivery receipt. We will only be responsible for damage that occurred during transit and is marked on the delivery receipt.